Guaranteed for Life
JanSport engineers quality, durable, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We'll fix it or if we can't we'll replace it. We stand by our packs for a lifetime and since we've been making packs since 1967, that's a guarantee you can stand by.
Attn: JanSport Warranty Services
14450 Doolittle Drive
San Leandro, CA 94577
Hours of operation: 7-3:30 PM PST Monday-Friday
Please include your name, address, email and phone number (including area code) with the item along with a description of the problem. State law requires that items be clean before being returned for repair or replacement.
Products repaired or replaced under warranty will be returned free of charge.
For more information on JanSport's Warranty call 1 (800) 426-9227.